We care about your shopping experience and want you to be fully satisfied with your purchase. Please read our return and refund policy below:
1. Return Policy
- You can return a product only if it is damaged, defective, or wrong item received.
- You must inform us within 48 hours of receiving the product.
- To be eligible for a return, the product must be unused and in its original packaging.
- We do not accept returns for items that are used, customized, or bought on sale.
2. Refund Process
- Once we receive the returned product and inspect it, we will let you know the status.
- If approved, the refund will be credited to your original payment method within 5–7 business days.
- Shipping charges (if any) are non-refundable.
3. Exchange Option
If you received a wrong or damaged item, we can also send you a replacement product instead of a refund, based on your choice and product availability. Replacement or exchange will be delivered in 10 business days.
4. Cancellation
- You can cancel your order within 24 hours of placing it.
- After 24 hours or if the product is already shipped, cancellation is not possible.
5. How to Contact Us
To raise a return or refund request, please contact us with your order details:
- Phone:9555465751
- Name : Gaganpreet
- Email: elegantedgejewels@gmail.com
